Refund Policy

Refund Policy for Design and Development Services

All Website design and Website Development sales are final. When a client verbally agrees to a commitment, a detailed Agreement must be signed and returned with the deposit so that both parties are clear of all requirements before proceeding. A contract may be negotiated before signing but must be adhered to once a signed agreement is complete.

  • This Agreement may be terminated at any time by either party effective immediately upon notice, or the mutual agreement of the parties, or if any party: (a) becomes insolvent, files a petition in bankruptcy, makes an assignment for the benefit of its creditors; or (b) breaches any of its material responsibilities or obligations under this Agreement, which breach is not remedied within ten (10) days from receipt of written notice of such
  • In the event of termination, Designer shall be compensated for the Services performed through the date of termination in the amount of (a) any advance payment, (b) a prorated portion of the fees due, or (c) hourly fees for work performed by Designer or Designer’s agents as of the date of termination, whichever is greater; and Client shall pay all Expenses, fees, out of pockets together with any Additional Costs incurred through and up to, the date of termination.

Return Policy for Website Maintenance

“The Client” may cancel this website maintenance agreement at any time, by providing one month’s
written notice, provided that payment is up-to-date. A pro rata refund will be given for any unused period
of the advance payment.

Return Policy for Other Services

Other services including, but not limited to Graphic Design, Web Design and Development are typically custom projects. Each project is evaluated individually to estimate the total project cost, based upon the unique needs of each client.

Stark Raven Design maintains the same refund requests for all other work as stated in the above Web Design and Development Policy.

Return Policy for and Domain name Registration and Hosting Services

All hosting sales are guaranteed 99% uptime and 100% client satisfaction. If a refund is requested, Stark Raven Design will refund a prorated amount, which is the total amount paid minus any time used in the contract.

If a refund request is accepted, any monies left after the prorated charges will be returned to the client and all hosting will immediately cease upon payment of refund, which is usually 14 days from the request.

Domain Name Registration price is non refundable.

Chargebacks:

If we receive a chargeback or payment dispute (i.e. PayPal) from a credit card company or bank, your service and/or project will be suspended without notice. A $75 chargeback fee (issued to recover fees passed on to us by the credit company), plus any outstanding balances accrued as a result of the chargeback(s) must be paid in full before service is restored, files delivered, or any further work is done. Instead of issuing a chargeback, contact us to address any billing issues. Requesting a chargeback or opening a PayPal dispute for a valid charge from us is fraud, and is never an appropriate or legal means of obtaining a refund. Please read and make sure you fully understand our refund policy prior to making a payment.


Privacy Policy

Stark Raven Design) (“us”, “we”, or “our”) operates http://www.starkraven.design (the “Site”). This page informs you of our policies regarding the collection, use and disclosure of
Personal Information we receive from users of the Site. We use your Personal Information only for providing and improving the Site. By using the Site, you  agree to the collection and use of information in accordance with this policy.

Information Collection And Use

While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name (“Personal Information”).

Log Data
Like many site operators, we collect information that your browser sends whenever you visit our Site (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics. In addition, we may use third party services such as Google Analytics that collect, monitor and analyze this.

Communications
We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information. The Communications section is for businesses that may contact users via email (email newsletters) or other methods.

Cookies
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.
Like many sites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

Security
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to
use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Changes To This Privacy Policy
This Privacy Policy is effective as of  January 1, 2016 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.

Contact Us
If you have any questions about this Privacy Policy, please contact us at 678.971.9743 or sayhello at starkraven dot design.